Theories in Service and Information Management

  1. Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2011). Service Management: Operations, Strategy, Information Technology, 7th ed. New York: McGraw-Hill Education. 10th edition (2023).
  2. Gregor, S. (2006). The nature of theory in information systems. MIS Quarterly, 30(3), 611-642.
  3. Gregor, S. (2002). Design theory in information systems. Australasian Journal of Information Systems, 10(1), 14-22.
  4. Hurwitz, J. S., Bloor, R., Kaufman, M., & Halper, F. (2009). Service Management for Dummies. John Wiley & Sons.
  5. Lim, S., Saldanha, T. J., Malladi, S., & Melville, N. P. (2013). Theories used in information systems research: Insights from complex network analysis. Journal of Information Technology Theory and Application (JITTA), 14(2), Article 2.
  6. Wu, C., Huang, S., & Yuan, Q. (2022). Seven important theories in information system empirical research: A systematic review and future directions. Data and Information Management, 6(1), 100006.

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