Theories in Service and Information Management
2019
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Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2011). Service Management: Operations, Strategy, Information Technology, 7th ed. New York: McGraw-Hill Education. 10th edition (2023).
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Gregor, S. (2006). The nature of theory in information systems. MIS Quarterly, 30(3), 611-642.
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Gregor, S. (2002). Design theory in information systems. Australasian Journal of Information Systems, 10(1), 14-22.
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Hurwitz, J. S., Bloor, R., Kaufman, M., & Halper, F. (2009). Service Management for Dummies. John Wiley & Sons.
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Lim, S., Saldanha, T. J., Malladi, S., & Melville, N. P. (2013). Theories used in information systems research: Insights from complex network analysis. Journal of Information Technology Theory and Application (JITTA), 14(2), Article 2.
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Wu, C., Huang, S., & Yuan, Q. (2022). Seven important theories in information system empirical research: A systematic review and future directions. Data and Information Management, 6(1), 100006.
Online Supplements for Methods and Theories:
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 Theories Used in IS Research, by Anonymous (2021), Retrieved from https://is.theorizeit.org.
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 Social Psychology Theories, by Anonymous (2021), Retrieved from https://psychology.iresearchnet.com.
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 Choosing a smapling method, by Anonymous (2021), Retrieved from http://changingminds.org.
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 Sampling Methods, by Anonymous (2021), Retrieved from https://www.simplypsychology.org.
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 Communication Theory, by Anonymous (2021), Retrieved from https://www.communicationtheory.org.
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How to Build Social Science Theories, by Pamela J. Shoemaker, James William Tankard, Jr., & Dominic L. Lasorsa (2004), Thousand Oaks, California: Sage Publications.
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The Sage Handbook of Marketing Theory, by Pauline Maclaran, Michael Saren, Barbara Stern, & Mark Tadajewski, Eds. (2010), First Published in 2009, Thousand Oaks, California: Sage Publications.
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Qualitative Research from Start to Finish, 2nd Edition, by Robert K. Yin (2016), New York: The Guilford Press.
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Case Study Research Design and Methods, by Robert K. Yin (2003), Thousand Oaks, California: Sage Publications.
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 Discovery of Grounded Theory: Strategies for Qualitative Research, by Barney G. Glaser & Anselm L. Strauss (1999), New Brunswick, N.J.: AldineTransaction Publishers. 
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The Sage Handbook of Grounded Theory, by Antony Bryant & Kathy Charmaz, Eds. (2007), Thousand Oaks, California: Sage Publications.
Copyright of Eldon Y. Li.