Total Quality Management in Software Development Process

Li, E.Y., Chen, H.G., and Cheung, W.M
The Journal of Quality Assurance Institute
Vol. 14, No. 1, January 2000, pp. 4-6, 35-41


This paper discusses the essences of total quality management (TQM) concept and identifies the principles of successful TQM implementation. It contrasts the Quality Seven (Q7) and the Management Seven (M7) tools commonly used in the TQM process. It also describes the Deming's quality management concept and his fourteenpoint management method. It briefly explains the similarities between software development process and product development process. Finally, it discusses how to instill Deming's TQM method in software development process and provides recommendations to TQM prospects or participants for avoiding pitfalls and ensuring success during TQM implementation.

Keywords: Total quality management, continuous process improvement, statistical process control, software development processes, Deming's management methods.

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Since Jan.1, 2002

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